Welcome

hello and welcome to Clova Thistles! My name is Catherine and I want your experience of ordering to be happy and not stressfull! Although I state it may take up to 6 weeks for your flower package I strive to get them out within 2 weeks! but to cover myself and not have you stressing when they are arriving I state that time and if they arrive sooner then better for you! .I must stress you cant cancel a bespoke order as I will have to buy the materials right after you have ordered .if you do cancel on non bespoke then you will be charged a cancel fee of 25% of your order.you will have to return the products the way you receive them and I can tell when something has been used!! you will pay for returning the products . now get in touch with me to order flowers but read the policies first!
any questions please email me at clovathistles@aol.com

Payments

All orders must be paid in full upon ordering via paypal. its safe for us and you .

Shipping

Special delivery will be used within the UK and recorded international for the rest of Europe. International postage ( non uk) is very hard to determine exactly for each individual product when in the same listing, so please contact us for a shipping quote .
Any Customs charges VAT that may be due are the responsibility of the buyer.We do send to Canada,USA and Australia We have sent to Alaska!! and to Rio De Janerio! so we send all over the world

Refunds

There will be no refund on bespoke orders as everything is made to order. Photographs will be provided to show you the order before postage.our prouducts will arrive in TISSUE PAPER AND A STURDY BOX

Additional

We kindly ask for you to allow us 25-30 working days to order the products required to make your items and the time to hand craft them for you, smaller orders may be dispatched 15-20 working days with prior confirmation before purchase
Please be aware that international customers that your parcel can be delayed by customs checks. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed ,so please be sure order in plenty of time .
We cannot be held accountable for these delays no matter how long they may be and refunds are not given due to this. International Shipping can take approx 7-10 business days or even up to 60 days if there happen to be any custom/shipping delays .

We do not accept returns for delayed parcels that do not arrive within the estimated time, due to delivery .customs delays that are beyond our control.
Any Customs charges/ VAT charged by your country that may be due are the responsibility of the buyer.
So please be sure to order in plenty of time to allow for this.
Refunds and Exchanges
We do not accept returns or exchange items as all of our items are hand crafted to order and made to order and personalised in your chosen colours/sizes

For colour matching, please send us colour samples for matching prior to your purchase as items cannot always be altered to exchanged for colour difference
If you item arrives and it is incorrect or damage has occurred in transit please contact us and we will replace any damaged/incorrectly sent items.

Please be aware that international customers that your parcel can be delayed by customs checks. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed ,so please be sure order in plenty of time .
We cannot be held accountable for these delays no matter how long they may be and refunds are not given due to this. International Shipping can take approx 7-10 business days or even up to 60 days if there happen to be any custom/shipping delays .

We do not accept returns for delayed parcels that do not arrive within the estimated time, due to delivery .customs delays that are beyond our control.

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